Terms and Conditions
(The Health Affairs)
Introduction
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
General
The domain name https://thehealthaffairs.com
(hereinafter referred to as the “Website”) and the services provided by The Health Affairs (hereinafter referred to as “Company”, “We”, “Us”, or “Our”) are owned and operated by The Health Affairs, having its place of business at:
416, Upper Ground Floor, Above Om Ultrasound & X-Ray,
Opp. Kalpana Chawla Medical College, Ashoka Colony,
Civil Hospital Road, Karnal, Haryana – 132001
The Company operates in association with Agilus Diagnostics for providing diagnostic and healthcare-related services.
By accessing the Website or availing any services (“Services”), you agree to comply with and be legally bound by these Terms and Conditions (“Terms of Use”).
If you do not agree, you must refrain from using the Website and Services.
Agreement
By accessing, browsing, or using the Website and/or availing Services, you agree that:
- You have read, understood, and agreed to these Terms
- You are legally capable of entering into a binding agreement
- These Terms, along with our Privacy Policy and other applicable policies, form a legally binding agreement
This Agreement supersedes all prior communications between you and the Company. agreement
These Terms, along with our Privacy Policy and other applicable policies, form a legally binding agreement
Modification Of Agreement
The Company reserves the right to modify, amend, or update these Terms at any time without prior notice.
- Changes become effective immediately upon posting
- Continued use of the Website implies acceptance of updated Terms
Applicability Of Terms
For the purpose of these Terms:
- “User” / “You” refers to any individual accessing or using the Website
- This includes patients, representatives, or any legal entity
These Terms apply whether or not you register on the Website.
Registrations
To access certain Services, you may be required to create an account by providing:
- Name
- Email address
- Mobile number
- Age / Gender
- Address and other relevant details
You agree that:
- All information provided is accurate and up to date
- You are responsible for maintaining confidentiality of your account
- Any unauthorized use must be reported immediately
The Company shall not be liable for any loss due to unauthorized access.
Services
The Company facilitates diagnostic and healthcare services including:
- Booking diagnostic tests and health packages
- Home sample collection (subject to availability)
- Coordination with partner laboratories
Delivery of reports
All diagnostic testing is conducted through associated laboratories such as Agilus Diagnostics.
Service Modes:
1. Website / Online Booking
Users can:
- Browse available tests/packages
Book services - Choose home collection or lab visit
- Receive reports digitally
2. Tele-calling / Offline Booking
Users may book services via customer support.
Service Modes:
1. Website / Online Booking
Users can:
- Browse available tests/packages
Book services - Choose home collection or lab visit
- Receive reports digitally
2. Tele-calling / Offline Booking
Users may book services via customer support.
Important Notes:
- Services are non-transferable
- Users must provide accurate medical and personal information
- Valid ID and booking details may be required
Delays & Limitations:
Services may be affected due to:
- Technical issues
- Logistics
- Unforeseen circumstances
In such cases:
- Rescheduling or refund may be provided
Pricing And Payment
- Payments can be made via online or offline modes
- Services begin after successful payment confirmation
- Prices are subject to change without prior notice
The Company is not responsible for:
- Payment failures
- Bank or gateway errors
- Network issues
Refunds (if applicable) will be processed within 7–10 working days.
Applicable Laws
These Terms are governed by:
- Information Technology Act, 2000
- Indian Contract Act, 1872
- Digital Personal Data Protection Act, 2023
Privacy Policy
By using our Website, you consent to:
- Collection of personal and medical data
- Use of such data for service delivery
Details are governed by our Privacy Policy.
Conditions Of use
You confirm that:
- You are 18 years or older (or using under guardian supervision)
- You will use the Website lawfully
You agree NOT to:
- Provide false information
- Misuse services
- Attempt unauthorized access
- Upload harmful or illegal content
End-User Account
You are responsible for:
- Maintaining account security
- Updating your information
- All activities under your account
The Company is not responsible for:
- Data loss due to user negligence
- Unauthorized access
No Doctor-Patient Relationship
- The Services are for diagnostic and informational purposes only
- They do NOT constitute medical advice
Users must consult a qualified doctor for:
- Diagnosis
- Treatment
- Medical decisions
🚨 Not for emergency use.
Third-Party Services
The Company may rely on third-party providers including laboratories.
We are not responsible for:
- Third-party service delays
- Accuracy issues beyond our control
Content
All Website content including:
- Text
- Graphics
- Logos
- Design
Is the property of the Company and protected by law.
Users may not:
- Copy
- Reproduce
- Distribute
Without permission.
Disclaimers
All Services are provided on:
👉 “AS IS” and “AS AVAILABLE” basis
The Company does not guarantee:
- Accuracy
- Timeliness
- Error-free operation
Limitation Of Liability
The Company shall not be liable for:
- Direct or indirect damages
- Loss of data
- Service interruptions
Maximum liability (if any) shall not exceed the amount paid for the service.
Termination
The Company may suspend or terminate access if:
- Terms are violated
- Fraudulent activity is detected
- Legal obligations require it
Indemnity
You agree to indemnify the Company against:
- Claims
- Damages
- Legal costs
Arising from misuse of services or violation of Terms.
Governing Law & Dispute
- Governed by Indian laws
- Disputes subject to arbitration
- Jurisdiction: New Delhi, India
Contact Information
For support or queries:
The Health Affairs
📍 Karnal, Haryana
📞 +91 74191-12121
📧 contact@thehealthaffairs.com