Introduction
The Health Affairs, having its place of business at:
416, Upper Ground Floor, Above Om Ultrasound & X-Ray, Opp. Kalpana Chawla Medical College, Ashoka Colony, Civil Hospital Road, Karnal, Haryana – 132001
(hereinafter referred to as “The Health Affairs” / “Company” / “We” / “Us” / “Our”) is committed to ensuring the privacy and confidentiality of your personal information.
The Company operates in association with Agilus Diagnostics for providing diagnostic services.
This Privacy Policy is an electronic record in accordance with the provisions of the Information Technology Act, 2000, the applicable rules thereunder, and the Digital Personal Data Protection Act, 2023. This document does not require any physical or digital signature.
This Privacy Policy is a legally binding document between you (“User”) and The Health Affairs.
By accessing or using our Website https://thehealthaffairs.com
, booking services, or interacting with us, you agree to this Privacy Policy.
If you do not agree, please do not use our services.
Why This Privacy Policy?
This Privacy Policy explains:
- What information we collect
- How we use your information
- How we store and protect it
- How and with whom it is shared
- How you can control your data
Applicability
This Privacy Policy applies to:
- Website visitors
- Registered users
- Patients booking diagnostic services
- Users interacting via phone, email, or other platforms
Information We Collect
1. User Provided Information
When you use our services, we may collect:
- Name
- Email address
- Mobile number
- Address
- Age, gender, date of birth
- Medical history and diagnostic information
- Prescription details
- Payment-related details (processed via secure gateways)
2. Sensitive Personal Data
We may collect health-related information such as:
- Medical records
- Diagnostic reports
- Health conditions
- Lifestyle-related health inputs
This data is collected only for providing healthcare-related services.
3. Automatically Collected Information
When you use our website:
- IP address
- Device type
- Browser type
- Operating system
- Usage behavior
4. Location & Device Access
With your permission, we may access:
- Location (for home sample collection)
- Camera/gallery (for uploading prescriptions or downloading reports)
5. Cookies
We use cookies to:
- Improve user experience
- Analyze website performance
- Provide personalized content
You may disable cookies through browser settings, though some features may not work properly.
Purpose Of Data Collection
We collect and use your information for:
- Booking diagnostic tests and packages
- Coordinating with partner labs like Agilus
- Diagnostics
- Processing payments
- Delivering reports
- Customer support and communication
- Improving services and user experience
- Sending updates, offers, and notifications
Use Of Information
Your information may be used for:
- Service delivery and operations
- Communication via call,
- SMS, email
- Feedback and surveys
- Research and analytics (non-personal aggregated data)
- Legal and regulatory compliance
Sharing Of Information
We may share your information:
1. With Diagnostic Partners
For conducting tests and generating reports
2. With Healthcare Professionals
For diagnosis and medical assistance
3. With Payment Gateways
For secure payment processing
4. With Government Authorities
If required under law
5. With Third-party Service Providers
For operations, analytics, and support
👉 We do NOT sell your personal data to third parties.
Data Storage & Security
We implement industry-standard security measures:
- Data encryption
- Secure servers/cloud storage
- Restricted access controls
- Regular security updates
However, no system is 100% secure, and we cannot guarantee absolute security.
User Consent
By using our services, you:
- Provide voluntary consent for data collection and processing
- Agree to this Privacy Policy
You may withdraw consent by contacting us, but this may affect service availability.
Data Retention
We retain your information:
- As long as required for service delivery
- As per legal and regulatory requirements
After that, data may be deleted or anonymized.
User Rights
You have the right to:
- Access your data
- Correct or update information
- Request deletion of data
- Withdraw consent
To exercise your rights, contact us via email.
Accuracy Of Information
You are responsible for ensuring that:
- Information provided is accurate
- Details are updated regularly
Incorrect data may affect service delivery.
Third-Party Links
Our Website may contain links to third-party platforms.
We are not responsible for their:
- Privacy practices
- Content
- Policies
Disclaimer
- Services are provided on an “as-is” basis
- We do not guarantee uninterrupted or error-free services
- We are not responsible for issues caused by third parties
Children's Privacy
Users under 18 must use services under parental/guardian supervision.
Change To Privacy policy
We may update this Privacy Policy at any time.
- Changes will be posted on this page
- Continued use means acceptance of updates
Governing Law
This Privacy Policy is governed by the laws of India and aligned with our Terms & Conditions.
Contact & Grievance
For support or queries:
The Health Affairs
📍 Karnal, Haryana
📞 +91 74191-12121
📧 contact@thehealthaffairs.com